Horrendous Customer Service

Their customer service is one of if not the worst to have to deal with. I had my subscription prematurely cancelled without my permission because I was trying to move from 3 month to 1 month. On top of that I still had a credit for one month on my account since they were a month and half late on sending out medication. So I called and talked to customer service and was informed that I just had to repay, which is insane, to restart my subscription. After that I would be reimbursed for my $79 credit for the month and the 10 days worth of subscription that they cancelled on me without permission. On top of that, I was told I wouldn’t get my medication approved, THAT I ALREADY PAID FOR!, until I redid my subscription. Okay so I did that and nothing. I called back and someone else is now telling me that it isn’t how it works and then my subscription actually should have been renewed on May 21, even though I had a screen showing June 21st for three months. So I explained to the woman, no I paid for three months I’m March. Which means that I would need to pay again in June, as June is three months later than March. She informed me that apparently subscriptions don’t work that way and since I paid in March it should have been charged in May. Which makes absolutely no sense what so ever. I tried explaining to her that March-April is 1 month, April-May is 2 months, and May-June is 3 months. She refused to even remotely listen and just kept talking over me. Even after I asked her to please stop talking over me she continued. I asked to speak with someone else who would try and actually listen and not just speak loudly over me and without even a missed beat told me there was no one else. Her name was Marge and apparently doesn’t understand that it 4 months are paid for you get 4 months of service. Absolutely astonishing how anyone stays in business with such horrendous practices, and incompetence.