Bad experience: Barely received, already sent back, help me understand

Good morning. Like many, I took advantage of the current promotion to order my first pair of Polarized Wayfarers. I already had polarized Wayfarers for 10 years before they were stolen from my car. Since then I have had Erikas. I just received the package and I was shocked... The glasses are massive in terms of their size and width, the plastic seems fragile, it's difficult to get them in or out of the case, and the temples don't bend properly. And even taking the large model (recommended size compared to what I already had), I had difficulty putting them on. The branches are tight and press against the sides of my head. It's really sad because I did the configuration and I tested for a few minutes and the photos, videos, audio are really great but I think that for comfort it's not going to be possible I'm not going to like wearing this every day. Have others had this same feeling? I directly requested a return. My return kit is on its way so I can send them back and get a refund. I live in France and we are entitled to a 14-day trial. I understand that in the United States it is not as simple in terms of after-sales service. Anyway, please help me understand, I was so excited that I'm falling from a height...

Posted Jun 13, 2025, 12:34 PM UTC

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