LANDR cancelled my paid upfront subscription

Really very disappointing that this company like others want you to pay up front cost, but LANDR can’t deliver on its promise of support. My account is not fixed after weeks of back and forth email. One email said 4 agents were working on the problem.
I think the worst part of this is I started using LANDR people liked the results and I recommended LANDR to others. I will now be letting those same people know NOT to use LANDR because of the way my problem is progressing.