Katalyst Gen4 Suit purchase and Zero Communication (Order #14414)

Honestly, I’m beyond frustrated at this point and want to know if others are running into the same radio silence.

I originally purchased a Gen3 suit from Katalyst, but after completing the transaction, I was told they no longer had my size in stock. So I was pushed into upgrading to the Gen4 and finalized my payment of $2,115.43 on May 18 under Order #14414.

Literally a day or two later, the price dropped to $1,749.00. I have now emailed them four times, May 19, May 21, June 3, and June 9, asking for a refund of the $366.43 difference and a basic shipping update. Still no reply. No tracking number. No shipping estimate. Nothing.

It is unacceptable to charge premium prices, downgrade customer options, drop the price right after payment, and then completely ghost the buyer.

I have been more than patient, but at this point it feels like I am being taken advantage of. If anyone from Katalyst is monitoring this, you owe your customers better. And if anyone else has dealt with this or knows how to get a real response out of them, I am all ears.