lies about expiring points ?!

workers … do yall get encouraged to make customers use their points ?? i’m pretty close to platinum status ($70) away and the girl at the register wanted me to use my points … i said no bc i obviously want to reach platinum , when i told her that she looked bothered (made a face) and said my points were gonna expire soon… i checked my account and have 0 points expiring soon so wondering why she lied ? are yall encouraged to make us use our points ?