Urgent: VPN Client Feature Not Working on Deco X10 - Stuck on "Connecting" or no VPN connection at all.

Dear TP-Link Support Team,

I am writing to report a persistent and critical issue with the VPN Client feature on my TP-Link Deco X10 router. The feature is completely non-functional.

Product Details:

• Model: Deco X10
• Hardware/Firmware Version: 1.2.0 Build 20250306 Rel. 40376

Problem Description:

I have been trying to use the built-in VPN Client functionality to connect my network to a third-party VPN service using OpenVPN configuration files. However, it fails to connect properly.

Here is a summary of the issue:

1. When I upload a valid OpenVPN (.ovpn) configuration file and attempt to connect, the status in the Deco app remains stuck on "Connecting..." indefinitely. It never establishes a successful connection.
2. If I manually restart the entire Deco system, the VPN Client status sometimes changes to "Connected" in the app after the reboot.
3. Despite the "Connected" status, the VPN is not actually working. My public IP address does not change, and online IP-checking tools confirm that my traffic is not being routed through the VPN server. The connection is not active in reality.

Troubleshooting Steps Already Taken:

• I have tested this with multiple different .ovpn configuration files from various reputable VPN providers. All of these configuration files work perfectly on other devices (like my laptop and phone), so I am certain the issue is with the Deco router itself.
• I have rebooted the Deco system multiple times.
• I have removed and re-added the VPN profiles.

The issue remains the same regardless of the OpenVPN configuration used. The Deco X10 seems unable to properly establish or maintain a connection via the VPN Client feature.

Could you please assist me in resolving this? Is this a known issue with the current firmware for the Deco X10? Is there a fix, a beta firmware, or a workaround available? The VPN Client was a key feature for my use case, and it's disappointing that it's not functional.

Thank you for your time and assistance.