Is there any support avenue to talk about old backups of user data from the last two years?

I'm wondering if there's even a chance the service might house old backups of a users data from within the last two years, such as DM's.

Unfortunately this whole situation is my fault, so there's no one to blame but myself, but I suffered a total data loss for the past 5 years last December, two months after having deleted my twitter account. I did make sure to request an archive of my twitter data, but unfortunately that too was lost with the data loss.

I've been trying to find an avenue to talk to support and see if there's any option whatsoever, because I lost a very important art commission that was sent to my DM's at the time, and seemingly just doesn't exist, but their support pages are damn near impossible to navigate towards a place to ask a person anything.

It's quite frustrating to have links to the DM in question and the archive in my email that no longer work, so I wanted to at least see if anything could be done.