I'm getting Record invalid on Lian Li support page and wont let me submit my address for a ticket.

I have the lian li GA 2 Lite Performance 360. My Pump RGB is no longer lighting up. It was working for about a week then I went out of town and when I powered back on my computer it isn't lighting up. My motherboard is: GIGABYTE X870E AORUS Elite WIFI7. The AIO is no longer showing up in Gigabyte Control Center where it used to be displayed in the RGB section. Please let me know what you think the issue is. Thank you