Where my parcel is ……

Hey everyone,

Looking for advice or to know if anyone else has experienced something similar.

I work at a company in Melbourne, and I recently sent a parcel in auspost box to Sydney. I used one of those Australia Post boxes from the company which is unpaid and clearly wrote both the sender and receiver addresses on the box. I left it at our reception, assuming they’d take care of the postage, which they usually do in creating labels and tracking number.

But this time, they didn’t. Surprisingly, the Australia Post driver still collected the box.

The issue is, I never received a tracking number, and now I have no way of knowing where the parcel is. Reception has no record.

It’s really frustrating, especially because the parcel is important and I don’t even know if it’s been delivered or is lost somewhere.

Has anyone else been in a situation like this? Any idea what I should do next to track this down or escalate it?

Thanks in advance.