Hey all,

Haven't seen much about this online but I'm hoping to get some insight. I have a Sony Bravia KDL-55EX500 that I've been using my Switch 1 on for years with no issue. I get my Switch 2 hooked up a few days after launch and much to my surprise, it looks awful! Not only is the picture quality stuck in "Auto" at 720x480, but I can't get any sound when docked either. I just use the TV's built in speakers so no extra variables there.

The console works great in handheld mode, but I've screwed with just about every display setting on both the console and the TV, but with no luck. This TV seems to be pretty sparse when it comes to any video settings that aren't just adjusting the picture.

I should note that I've been using all the cables that were included with the Switch 2, along with trying the Switch 1's HDMI cable and all 4 HDMI ports. Regardless, the only TV Resolution option that isn't greyed out on the console is Automatic.

Has anyone else encountered something similar and found a workaround? I even updated the TV's firmware to the latest version... (it had never been updated)

**TLDR: Switch 2 stuck at low resolution with no audio when docked, tried to troubleshoot the basics.**

Switch 2 Stuck in 720x480 When Docked (No Audio Either)