Verification problems

I’ve been trying to verify my account for the past week but unsuccessful so far. The verification link kept saying attempts failed and gives different reasons. So I opened up a ticket with support and support told me to take a picture with my face holding my ID, so I did that and then they forwarded to verification team. Their response was only the first person can verify the account and I should delete my account or it will be banned. Is this what faceit support has come to? I have been on faceit since 2017 and I’m stream usually pretty known in the N.A. community I’m 3000 ELO and play daily. I don’t understand what’s wrong with face it nowadays I love the platform but support is awful. Can someone help please it will be greatly appreciated!?

Ticket number #9032583