Support woes, pay bump, paid with stolen mileage??

Had a delivery only that wasn’t done being shopped and needed another hour. I contacted support and he said he can cancel but I’ll take the cancellation hit (wtf) or wait the hour and receive a bump. So I waited for 1h15m. I deliver the order and contact support for my bump. I’m told that waiting bumps are only for waiting at customer’s homes.

Go through 2 agents telling me the same. Take a batch I don’t plan on doing, just so I can get through on the phone support instead of the text.

Transferred, on hold for 20 minutes. Disconnected. Call back. Hold for 10 minutes, escalated.

Now this man was very nice and could tell I’ve been going through it. He says he’s not allowed to give a bump but sees the note on the order from the first agent. Hold for 15 minutes so he can talk to his supervisor.

He ends up going through my last 3 orders and says there’s mileage discrepancies and can give me a bump that way.

Now I don’t know if these were real mileage discrepancies or if they were just to pay the bump but wtf? Ended up getting 6 dollars for like 2 hours of work lmfao. Are they fucking us on mileage that bad or was he just helping me anyway he could?