Replacing/Returning cracked used bowling ball to local pro shop

Hello,

I went to my local pro shop who charged me $140 for a Gamebreaker 5. The owner said he was going to look for one that would suit my style and ended up finding me a 14# Gamebreaker 5. Well I rolled it for the first time and it cracked... I was wondering what I should do about this. I am afraid they will say they can't do anything about it. The pro shop seem like it's run by genuine people so I'd like to avoid giving a bad google review or charging back.

I text them today and they said to try talking to the guy who sold me the ball to see what he could do.

Anyone else experience this?