Coinbase has the worst customer service ever

I created a Coinbase account in early February 2025 using Apple's "Hide My Email" feature. This generated an email address that I do not have direct access to. Coinbase sent an important BTC transaction confirmation email to that email address on May 27. As a result, the transfer failed, and shortly afterwards, my account was locked and my funds were frozen.

Starting on May 28, I contacted Coinbase customer service multiple times, but they neither resolved the issue nor escalated it to someone who could resolve it. They repeatedly told me that I needed to wait 24 to 48 hours. I have been waiting for nearly a month. Although I created a new verified Coinbase account using my Gmail address as Coinbase suggested, Coinbase still has not transferred my funds to that account. Coinbase has provided me with 8 case numbers.

Customer service confirmed the problem, but kept repeating the above steps without any resolution. I have completed all identity verification requests. My funds are being withheld for no reason and cannot be retrieved.