Alcohol orders ID coming up invalid

I had two orders where the customers ID came up invalid and support had me return the items! For one order the customer refused to give me back the booze so I had to have support close it out! I never had this issue at first I thought it was just an actual invalid ID for the first time it happened, but I checked and the ID was unexpired and the name matched, same with the next time it happened. My question is should I still email support and find out what's going on or is this an issue other people have been having the last couple days?