why does my ae (2025) just break after adding a colour grade preset?

anytime i add an adjustment layer in my 2025 ae and then put a colour grading preset onto that adjustment layer, ae does not preview the video no matter what and just stays on the first frame without audio, and then continues to show the first frame only with the colour grading on it. i then try to close ae, and it doesn’t close but instead “doesn’t respond” (it closes the file and shows the “new project” screen but i cannot do anything when it does this besides wait for windows processing to appear)