Uber eats support tries to pull a fast one on me.

Got a $9 for 8 mile break even order today. Whatever, it was in the direction I was headed so I take it.

As soon as I get in my car with 15 tacos from jack in the box, the customer sends me a message saying “they are in the process of cancelling the order” and proceed to tell me it’s now their fault uber took forever to find a driver, and that it wasn’t my fault either.

I let her know I appreciate the heads up, and I’ll wait for her to cancel. Crickets.

I get on the phone with uber support, and let them know the bc customer is trying to cancel, but isn’t. I let them know I’m not willing to take the hit on my cancellation rate, and the rep literally said

“We understand it’s frustrating. No worries! Just cancel on your end, and your rating will go back up once you do more deliveries”

Insane. I just remained waiting for the customer to cancel, and finally they did after almost 10 minutes. Crazy that uber doesn’t have a way to not force us to make up for cancellation situations like this lmao.

A homeless person got 12 free tacos today! Lmao