Another exchange refunded the deposit to Binance

I've tried to send USDC to my friend, but mistakenly, used withdraw to send it that person, his exchange rejected it and send it back to Binance.

I've been trying to get this settled, but I've uploaded 8 different videos so far, and it's been nearly 3 weeks. Every step, someone is asking for another detail. I'm frustrated, I do understand the security part. It feels that nobody's interested in settlement.

Do you have any suggestions?