How do i restore my account if i cannot login into the console

Im trying to access my account, it has not been used for like 2/3 years, i dont remember the password, when i try to log in it says

There was an error

An AWS account with that sign-in information does not exist. Try again or create a new account

And when i try to make a new account it says its already on use.

I tried contacting support in regard my account and they say they cannot discuss account specific without being loged into the console, and i cannot log in into the console, its stupid. Is there a way to restore my account or the details of my account?