Looking for Advice

Hi! I’m looking for advice, but also to gauge how others would respond if in my situation. I’m a licensed vet tech. Long story short, I had a less than positive interaction with a couple at work who was euthanizing their cat. Their cat was very old, very dehydrated, and very fractious. Getting IV access did not go well and they became incredibly difficult clients. I can provide more info on how they were difficult in the comments, but believe me, they were PIECES OF WORKS! Anyway, now months later, they have posted a SCATHING review on Nextdoor detailing the situation. Sort of. They left out a lot of important details (like how old and dehydrated the poor kitty was, that we suggested IM sedation to facilitate IV access but they declined it, etc.) Lots of neighbors have been hopping on this post talking about how sorry they are for the loss of a pet (obviously totally fine to offer condolences) but many of the comments talk about how the techs should be ashamed, or they should know better, etc. I want to defend myself SO BAD and reply to this post! But I also feel like that would be so unprofessional. Is there a happy compromise in the middle where I can stand up for myself and my career in a professional manner? Preferably one where I don’t end up in hot water with my supervisors?