FordPass app keeps routing to Safari

I have it working fine on my phone but on my wife’s phone it’s driving me nuts. I have consulted many forums and hit many dead ends.

The phone is set to Chrome as the default browser.

Safari has chrome set as the default browser.

When she tries to authenticate in FordPass, Safari opens and says “Safari can’t open the page because your iPhone is not connected to the Internet.” (Which is a lie, it is connected.) The fact that apple’s native app “can’t connect to the internet” is absolutely absurd but there you go.

Has anyone experienced this and fixed it?!?!