Jakks Pacific and Marketing/Communication

As someone who has only been collecting since Jan, I've been very surprised by how Jakks seem to have practically nothing in terms of engagement with consumers.

Speaking from experience, when I've collected items I've usually been able to network and meet or get some communication going with the manufacturer. That said, I've only ever dealt with UK businesses.

So far any time I've contacted Jakks it has been stock email responses. Have they always been this way? Has anyone who has bought any older stuff they've made ever had any luck? Do they just not tend to really bother with any sort of consumer outreach?

I find it mind-boggling that they are so closed-off! Considering how many people are clamouring for certain figures, they could really whip up a lot of anticipation for future releases.

The only upside is that we get surprised by random drops I suppose!