I've had my the frame pro for a couple of days, and it's literally unusable now

Should I try to salvage this, or should I return it?

My girlfriend thought it was a connection issue, and has been trying to trouble shoot that, but it's a processing problem! She literally can't watch her show, it just doesn't play.

It takes multiple minutes to even open the settings, and when it opens it's just one or two settings we still have to wait for the icons to show up one by one. I haven't been able to find the reboot option, and I'm unsure if it's because there isn't one or if the menu items just just hasn't loaded. I'm very, very disappointed to say the least about this very expensive purchase, "pro", purchase.