new instances is not creating. Have been waiting for almost an hour now. Cloud version is 25.4.20.9295. There is no option to download the on prem version of 25.4.20.9295

new instances is not creating. Have been waiting for almost an hour now. Cloud version is 25.4.20.9295. There is no option to download the on prem version of 25.4.20.9295
Help