Kia Connect Issues?

Hi all!

Located in Maryland.

I have a '24 Sportage EX with a free year of Kia Connect premium. I bought the car in June of 2024 and should have had KC for a full year. In February of this year, my KC stopped working and I was getting a "antenna error" issue.

I've been to my local dealership 4 times since March with no resolution in sight. Kia Connect claims that their "backend team" is working on resolving the issue, but they refuse to give me a timeline. My local dealership is pushing to replace the full head-unit, but cannot move forward until Kia approves it.

I'm losing my mind here. I have a baby, no remote start, no navigation, no ApplePlay, and it's currently 110 degrees. What do I even do here? Does this fall under a Lemon Law? Is anyone else going through this?