Jabra Engage 65 Base Not Recognized by PC. Do I Need the OEM Cable?

Hey all,

I’m having trouble getting my Jabra Engage 65 to be recognized by my PC. I’ve tried connecting the base via USB-A to Micro USB using multiple cables and ports across three different Windows machines w no luck. It powers on, lights are active, the headset beeps but it doesn’t show up in Device Manager or in Jabra Direct at all. It’s like it’s not even connected.

I contacted Jabra support and they suggested a reset (hold all 3 buttons for 10 seconds, etc.), which I did and still nothing.

Question: Is it possible that the base requires the original Jabra OEM USB cable to be recognized as a device? I assumed any quality data cable would do, but I’m not sure anymore. I don’t have the original cable.

Anyone dealt with this before? Would appreciate any input.