List drop reschedule

My list dropped order got rescheduled from saturday to tuesday, apparently they told me they didn’t have everything ready to go. it’s now tuesday, I called them last week to switch it to a pickup order and confirm it’s going to be ready today. Fast track to today I called before going up there and they still don’t have it, they said they’re having issues with biotrack but i’m feeling left high and dry with no answers as to when or if I can get this order. my 35 aggregate will expire tomorrow and the last time I called they told me they can’t dispense outside of that time period. When I called today they told me they might be able to, i’m so lost and confused.