Didn't Get What I Ordered...
Did I do something wrong? Looking for some help.
I didn’t quite receive what I ordered, and I’m a bit upset because I was very clear in the order notes and followed up twice via email with FireflyLite.
FireflyLite did reach out to let me know the MOA color I originally ordered was out of stock, and they offered Gunmetal as a replacement. I accepted the switch and, in my reply, reiterated my custom emitter request but that part was never acknowledged. I assumed everything was understood and being taken care of.
Here’s what I requested for the custom emitter layout on my NOV-Mu V2S:
[ 4000K ] [ 3700K ] [ 4000K ]
[ 3700K ] [ 4000K ] [ 3700K ]
[ 4000K ] [ 3700K ] [ 4000K ]
A total of 5 Rosy (4000K) emitters in an X-shape and
4 Neutral-Warm (3700K) emitters surrounding the center.
I included this layout in my order and email. What I received doesn’t seem to match, and that’s frustrating given the communication I tried to maintain.
Photos of the email exchanges and the product received:
🔗 https://imgur.com/a/Eqcq9u1
PS: Help with the switch bezel?
I ordered the raised bezel switch, and I absolutely cannot get it unscrewed. It's on extremely tight. I even ripped the included finger gloves trying to remove it.
I saw someone recommend using a rubber-bottomed mouse pad for grip. Tried that, turning counterclockwise, multiple times, no luck.
Any tips or advice would be appreciated.
Posted Jul 9, 2025, 2:21 AM UTC · edited