Refusal letter from Quebec to apply for OSAP

Since grade 10 which was 2 years ago, I had started living in Kitchener Ontario with my auntie, and my parents stayed in Quebec. Now I am trying to apply for osap, and they need a refusal letter from Quebec Student Aid (AFE) for me to continue. Anyone been through the same problem, not with just Quebec, any tips on how to approach this issue and how I would proceed would help- thanks