TrakRacer Customer Service

Just finished purchasing a complete TR120 rig, accessories, and a double monitor stand. After over a grand invested, one part was missing from the monitor stand.

After waiting several days, I finally received a response from TrakRacer. They are requesting pictures of what I DID receive so a "report could be prepared for senior management."

Can this company be any more inept? How can a picture of what I dont have solve anything? Why does senior management need a report on a missing part?

TrakRacer, how about solving the problem you caused for a good customer before the entire world finds out?