Clarification about unlocking policy

I bought a phone April 30th. Activated May 5th. 65 days of active service. No missed plan payments. Bill cycle every month is on the 25th. No one from any support department seems to be able to get this phone unlocked. I have been told by various customer service agents:

• I need to make four device payments before it's unlocked. The phone is paid in full, so this confuses me.
• The first 30 days of service does not count towards the unlocking period. (What?)
• I have met the criteria to unlock the phone, but rep had to transfer me to the unlocking department.
• The unlocking period doesn't start until after the bill cycle following activation and I'm to wait until the 25th of July.
• The billing cycle from April 25th to May 24th began with an old phone, so the 60 days doesn't start until the new billing cycle begins.

Four reps. Four different responses. At least the 4th and 5th reps seem mostly consistent with one another.

Should I be eligible to unlock now? Should I need to wait? Hold times for agents are super long, so I don't want to have to keep calling/using live chat. Any clarification is appreciated.