Refund/Return not getting processed

For the last 2 months, we see the same status on the return. Return received but still waiting for refund approved or sent.

There was an identity check latter issues to us earlier which we promptly attended to, and the system said everything is handled correctly. The status of the refund changed to “Return Received”

There seems to be no way to contact IRS. The phone lines just give automated information and fail. No other way to get help - does anybody have any ideas?

Sorry to see this state of IRS. I guess DOGE is really biting!