subscription terminated (on request), but account became unaccessible before the end of the paid duration (just 2 weeks in). No warnings, no answers from support anymore after reaching out multiple times.

Support always answered, but after deleting my server and deleting my account, silence, no responses? No backup? No refunds?
Always answered within the hour now nothing.I loved this brand, been with them 4 years+ but wow I am disappointed.

To give the benefit of doubt, tell me where I can talk to one of your support guys I may have the wrong email (success@..)