Trunk Routing Question
Hi all,
I'm using a 3CX Hosted PBX setup. I recently installed a new SIP trunk and created an extension associated with it. I’ve logged into the extension without issue, but when I place outbound calls, they are still routing through the previously existing trunk instead of the new one. I have set the outbound dialing rule for the new extionsion 102. See image below.
I’ve double-checked that the extension is assigned properly and the new trunk appears registered and active.
Does anyone know what configuration I’m missing or what steps I need to take to ensure outbound calls start using the new trunk?
Thanks in advance for any guidance!
Posted Jul 9, 2025, 11:15 PM UTC
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