Trunk Routing Question

Hi all,

I'm using a 3CX Hosted PBX setup. I recently installed a new SIP trunk and created an extension associated with it. I’ve logged into the extension without issue, but when I place outbound calls, they are still routing through the previously existing trunk instead of the new one. I have set the outbound dialing rule for the new extionsion 102. See image below.

I’ve double-checked that the extension is assigned properly and the new trunk appears registered and active.

Does anyone know what configuration I’m missing or what steps I need to take to ensure outbound calls start using the new trunk?

Thanks in advance for any guidance!

https://preview.redd.it/uo8scwehlxbf1.png?width=1780&format=png&auto=webp&s=5b1af397009f53d238757e63bd537560246335f8

Posted Jul 9, 2025, 11:15 PM UTC

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