Very disappointed 😞

One month waiting and still didn't get even a reply from the support to fix my phone

I bought my new Fairphone 5 through Amazon in November. In March the power button started to give problems activating the camera randomly (very common problem in Fairphone 5) and at the end of April, the power button definitely died preventing me from blocking or turning on the phone.

Amazon offered me without hesitation the refund, but I told them I wanted to wait the manufacturer reply to fix the phone instead of giving it away. But after one month waiting, I just asked Amazon to throw the phone away and get me a new one.

I wanted to keep this phone for 8 years as I don't need more powerful or better phones, I had even bought a second battery to charge it fast without needed to recharge. But now I will have to throw it away also.

Thanks God I bought through Amazon and I have their client support to help me with this problem.

Edit: typo fixing (I'm not native 😬)