Received my Order with Clubs Missing?! Customised 101Ts

Hi all,

I submitted an order for customised 101Ts and the stock standard 52, 58 Degree Skyforge Wedges on 29th June. Knowing that customised Irons were expected to take between 4 - 6 weeks, I was not expecting to receive any shipment details until much later, however just over a week later on 9 July I received notification that my order was on its way. I reside in New Zealand.

On 11 July I received the order via DHL but it only contained the Wedges in the box. I checked the order email from Takomo again and it did not clarify that it was only the stock standard Wedges that were on the way. So I emailed Takomo straight away asking whether the customised 101Ts were meant to be apart of the shipment i received, or whether they had not yet been dispatched at all..

I received an instant response from an AI bot explaining that the shipment contained all items in the order...I followed up with DHL and the carrier asking about possible missing items and they all pointed me back to Takomo to get confirmation that all clubs were sent.

Like many of you have experienced with Takomo 'agents', I have sent multiple emails now and have not heard anything back from them.

Is it more likely that their AI agent is wrong and that Takomo have simply sent the wedges early because they are stock standard, and have not yet created a separate order for the customised irons? Or that my clubs are missing somewhere and Takomo are just not going to respond?

Has anyone been able to make contact with an actual human that works for Takomo customer support or is the hellotakomo email address the only point of contact?

Would appreciate any comments or information if people have had similar experiences.

Cheers