Cox Accountability

For the most part, Cox service is reliable. However, when they have an issue, they are EXTREMELY slow to admit it. They DID admit to having a service issue yesterday and said it would be fixed by 6:13pm (it wasn't). I got a text message that the issue was resolved at 1:16am (still wasn't). My speeds did increase from 2.5k to 2.4Mbps but not full speed, yet they consider it resolved. Sometimes I just hate Cox so damn much! And they make it so difficult to get support. If they had actual competition in this area, I'd switch in an instant.