Support Team ticket

Hii! So i’ve had my account since 2014, and i’ve been collecting a lot of horses. I had an sso break from 2018 till September 2024. When i got back online a lot of horses were missing?! I dont remember if i sold them or if i got hacked maybe??? Also almost allll my OG clothing was gone ;( I sent a ticket to the support team early September ‘24. Got a message back with some questions in April ‘25 and they didnt respond after that.. Recently got the ‘if you dont answer in 5 days it’ll close’ message, i think that was 28th of June? I answered but again never got a message back….. I understand that they’re veeeery busy but i really want my horses back. Does anyone know how long it’ll take or is there something i can do? 🥹