Steam gross returns question, why are mine lower than my actual refunds?

Question

I just launched a game into early access two days ago I was looking at my refunds.

Monthly, my numbers are 9 Gross Returns (11.0%) and 7 refunds (9.0%) for 82 sales. Lifetime, they are 9 Gross Refunds (10.8%) and 10 refunds (12%) for 83 sales. Not really great numbers but basically in range for early access.

That said, my refunds are going up, by my gross numbers are not. Does this mean 3 people went and repurchased it? The numbers don't make sense and I could not find any information about this at all.

My first thought is that people were refunding to buy in cheaper countries, but only two of my sales yesterday were from countries with far cheaper prices and I know neither were people refunding to get it cheaper.

Thanks.

(It very well could be the refund page not working properly like most steamworks pages, honestly.)

Posted Jul 17, 2025, 2:34 PM UTC

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