u/bookingcom stranded my Georgian friend in Yerevan at night after TWO consecutive hotels cancelled — one of them being your own relocation.

u/bookingcom stranded my Georgian friend in Yerevan at night after TWO consecutive hotels cancelled — one of them being your own relocation.

She was left alone, after landing at 10PM, with no place to sleep and no working reservation.
You offered €10, then booked a hotel that also cancelled, then booked her again for 2026 in a closed hotel.

You made me wait over an hour on the phone only to be told to hang up and try again.
She has to spent the night figuring this out instead of being safe and rested.

This is gross negligence. We demand:

• Full refund of emergency hotel and travel expenses
• Financial compensation
• A formal written apology

Booking reference: [6400027900] -> Cancelled due to overbooking
Booking reference: [5573693406] -> Botched rebooking, cancelled due to "technical issue with the water supply"
Booking reference: [5573693406] -> Modified, rebooked for same date next year in 2026
Booking reference: [5573693406] -> Cancelled due to temporary or permanent closure of the accommodation.

This is insane.