Graduate Loans

I'm an incoming graduate student for an online program at SJSU and I'm wondering if anyone knows the timeline for when I'll be offered my financial aid package (aka the graduate student plus loan)? Last time I talked to financial aid they said this would start around July 7th but I still have nothing on my end. Maybe they meant undergrads? The lack of explanation has left me feeling extremely anxious and I'm wondering if anyone here is a continuing student who can help me or maybe knows anything I don't. Thanks!