Restored my promotional discount successfully!

Here are my 2 cents on how to restore your discount. Just posting what worked for me:

BG: I joined Rogers last year on special Welcome Back offer. I joined after confirming with the agent that the discount will not go away, ever, unless I change my plan. Paying rn $30 for 90GB/month BYOD plan.

As many posted here, I too received an email stating that my promotional discount was being removed, "as it was an error and was a duplicate discount being applied." Luckily, I was checking my mail that day, and caught my eye. Reading many posts here about being held on call for hours to get in touch with the support, I decided to go with the chat support.

Here is my tip 1: After trying multiple times, I have noticed that the chat and app dies within seconds the screen goes blank. So, I switched on Guided Access Mode on my iPhone, and toggled its settings to disable auto-lock. All you have to do is to start the chat, and while waiting, to triple click the side button to switch on Guided Access Mode, then you will get notified when the agent joins you.

My tip 2 is to push hard with the agent. When you will try to tell your problem, they will try to sell a new plan. Reject it and say you want the one with the current pricing only, which they can't match. And then drop the bomb: I am going to find a new service provider and will complain CCTS for my grievance. I believe this makes them loose their shit. They will then ask you to contact support on phone as they can transfer you to senior ex and will probably escalate the situation in their report itself.

I received a call from Rogers the very next day by 10 AM, explained my situation and got my discount back. I got my most recent bill now with the price I was originally paying. Hope this helps someone out there!