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Elgato HD60X vs Stream Deck Software

Technical Help

Hi!
I have an Elgato HD60X capture card and I’ve been experiencing a strange issue when using it alongside a Stream Deck (any model).

The problem:
When I open the Stream Deck software, the capture card starts restarting on its own nonstop. If I close the Stream Deck software, everything goes back to working normally.

How I identified the issue:
The capture card is next to me and starts blinking continuously, followed by the sound of USB devices disconnecting and reconnecting in Windows.

Current setup:
Both the Stream Deck and the HD60X are connected directly to the PC, without a USB hub, and using their original cables.

What I’ve tested so far:
I tested with both the Stream Deck Mk1 and the NEO — the issue occurs with both. I’ve also tried different USB ports and even used a hub, but nothing worked.

What I’ve already tried to do:
I contacted Elgato and even sent them a log, but they asked me to let the issue run for over 5 minutes. I’m worried this might damage my HD60X if it keeps restarting for too long.

Does anyone have any idea what might be causing this issue or how to fix it?

Posted Jul 19, 2025, 7:51 PM UTC

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