Healthcare redux mod help pleaseee

Hi guys

I have been playing the healthcare redux mod and today my sim went for her well visit check. It said the doctor was sending off results. Next thing I got was a notification saying she needed to schedule a follow up as there was something up with the results. But when I go onto my phone into the apeedingo app and then healthcare services all the visit the doctor things are greyed out. Please help cause my sim is actually dying. I checked I have the pie menus v3 and stuff. I also don’t have the sim health app when you go into the home tab of your phone.