Horrible Customer Service - Cancellation with Home Sale

I've been attempting to cancel service due to our upcoming home sale for over 30+ minutes and after talking to three different people I finally got to a point where they told me to send an email. Why would I ever want to waste this much time again? There is no equipment to pay off and I don't need to move the service because I'm now renting and I don't need to be asked the same questions multiple times by multiple people. Are they that desperate? Apparently so. Honestly, if I liked the buyer I would advise him to steer clear, I know I will in the future.