Quad Cortex - No Sound after power up

Have a recent issue with my Quad Cortex. I’m not getting any sound when I first power it up. I have to reboot the system a couple of times before I get any output. This is happening on both the headphone and main outputs. I did a factory reset tonight hoping that would help, and it didn’t. It’s not the cable as the tuner still works when I’m experiencing this glitch.

Anyone experiencing the same issue? I bought it used, so no warranty. Will NeuralDSP fix it out of warranty?