cannot access the under

tried playing the game after a while, but every time i try to go through the main door to the under it gives me the prompt to purchase the dlc (ive already done so), then lingers on "please wait" forever while the sign beside says "the under is closed!". im playing on quest 2, have tried uninstalling/reinstalling and factory resetting. tender claws support couldnt help and meta support was useless. anybody experiencing the same thing? if so, please help a brother out