Watchdives customer service?

Hi everyone,

Wanted to gauge my frustrations with watchdives customer service to see if I am being fair or unreasonable.

I recently received my order for the sn0140w watch which is one I have had my eye on since its first release.

https://watchdives.com/products/watchdives-x-san-martin-gmt-watch-sn0140

When I received it I noted that the bezel only clicks in one direction (while can move the other direction it feels awful,should be bidirectional) and it binds up so it takes a lot more force than I would have imagined to spin it on occasion. I have had other gmt watches in the past and this seems really off.

I reached out via email and provided a video to show the clicking and the rough nature of the bezel spinning. I received a reply saying it spins and therefore is still functional and offered a $25 refund on a $400 aud watch. I bought directly through their website knowing it’s slightly more expensive but I would receive a watch in working order.

I just feel deflated that it’s not the quality I expected and while I know it’s not a Swiss watch it’s a lot of money for me and it just seems like the QC really failed.

Wanted to see if anyone else has had a similar experience or if I’m being too precious about it.

Thanks in advance