Where could this be improved?

US Sale

Had a customer that was older (70s) looking at small suvs. I greeted, hit with just looking and waving the notebook. They let me know they have a Mini that is too small and they are looking for something with a little more room, leather, white, but still a small suv.

I had caught them at a small suv they were interested in minus leather. I ask if they will be trading it, they stop me from getting the key, i explain the importance of knowing if they would even like the car before they get deeper in. Decline again and they pivot to an old Kia they had. I ask about a timeframe due to rebates and incentives changing month to month. “Soon. By labor day” because they want time to search etc.

I reiterate that she should definitely sit in it if nothing else because if size is a problem, wouldnt it make sense to find that out while youre here? They wave the notebook again. I mention the warranty and wanting to get the month started hot. I bring up their trade and tried to set a time for Monday to at least get a value on it to get to the next leg. Cant as they have doc appointments all week.

Ive been told that with older people you cant really push and i have to be slow so i gave the card. Said if they bring it back ill make sure they get a great value (just trying to give something to hook someone to come back)

Everything was pleasant but want to make sure i covered my bases

Posted Aug 2, 2025, 4:12 PM UTC

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