Small & Mid-Size Business Owners: What’s Your #1 IT Pain Point Right Now?

Hey everyone — we’re doing some research at Athena to better understand what’s actually frustrating SMBs and mid-sized companies when it comes to technology and IT services.

Whether you’re the owner, office manager, or IT lead, I’d love your real-world input:

• What’s the #1 IT headache you wish you could make disappear?
• Is it network outages? Too many passwords? Cybersecurity worries? Slow tech support?
• Or is it more about keeping up with new tools, backup/disaster recovery, website issues, cloud migrations, compliance, or just trying to do more with less?

Share your story (no matter how big or small) — what keeps you up at night with your company’s tech?
Bonus: What’s one feature, fix, or service you wish existed?

All feedback is welcome. I’ll be reading/replying to every comment!

Thanks in advance — your answers help us build better, simpler IT solutions for businesses like yours.